CHINA Privacy Policy
Last Updated: December 7, 2023
TAIHEN TECHNOLOGY HONGKONG LIMITED Holding PTE. LTD, a company with registered office at Room 63, 7/F, Woon Lee Commercial Building, 7-9 Austin Ave, Tsim Sha Tsui, Kowloon, Hong Kong
#Hong Kong (“TAIHEN TECHNOLOGY,” "we," "our," and "us") provides this Privacy Policy (“Policy”) to describe how we collect, use, and disclose information directly or indirectly relating to you as an individual ("Personal Data").
This Policy describes how TAIHEN TECHNOLOGY processes Personal Data collected in relation to our websites, applications, widgets, and other mobile interactive features (collectively, our “Websites” and “Services”).
Please note that this Policy does not address, and we are not responsible for, the Personal Data practices or other practices of any third parties, including any third party operating any site to which our websites contain a link. The inclusion of a link within the Websites does not imply endorsement of the linked site by us or by our affiliates. We encourage you to review the privacy policies of other websites or apps that you visit to learn about their practices related to Personal Data.
Please read our Terms and Conditions and this Policy before accessing or using our Services. Access and use of our Services constitutes your agreement with our Terms and Conditions and this Policy. We may make changes to this Policy from time to time, which will be posted on this page, so we encourage you to check back frequently. If we make changes to this Policy that may materially affect your privacy rights, we will attempt to provide advance notice via our Websites so that you have a reasonable opportunity to review the changes before you continue to use our Websites or Services. If you do not agree with any future modifications to the Policy, please cease use of our Websites or Services.
This Policy explains the following:
I. How We Collect and Use Personal Data
II. Digital Advertising and Analytics
III. How We Retain and Store Personal Data
IV. How We Share and Disclose Personal Data
V. Personal Data Related to Minors
VI. Your Rights in Personal Data
VII. How to Contact Us
I. How We Collect and Use Personal Data
(A) Registration and login
When you create an account with TAIHEN TECHNOLOGY, we collect your email address, a verification code and an account password to complete your account registration. When you login to the Websites or Services, you may choose your country/region so that we may adjust the time zone displayed when you use the Websites or Services on your device.
We also collect account information from third parties such as Apple, Google, and Facebook, based on your authorization. We combine such account information with your TAIHEN TECHNOLOGY account so that you may login and access our Websites and/or Services directly through your third-party account. We will use this information to the extent that you have given your consent.
(B) Personalized user service
We may collect profile data such as your profile picture, nickname, gender and date of birth if you voluntarily choose to provide such information for personalization purposes. Please note that your nickname and profile picture will be publicly displayed, should you provide them. Your refusal to provide profile data won't affect your use of our Services.
Please note that information you post publicly or disclose when using the personalization features may involve your or others’ Personal Data, such as the pictures you choose to upload. You should be prudent in deciding whether to make public such information. TAIHEN TECHNOLOGY is not responsible for information publicly posted by users of the Websites or Services.
(C) Vendor/Seller Entry
When you visit the Vendor/Seller Entry page, you can provide your name, mobile number, email address, region/country, and we will arrange for professional consultants to contact you through your phone number and email to learn about you as a seller or vendor’s willingness to enter our Websites and provide relevant suggestions.
(D) Transactions
We are PCI-DSS certified, and we comply with the Payment Card Industry Data Security Standard when processing your payment card information.
We collect the following Personal Data when you sell goods on TAIHEN TECHNOLOGY:
· Your name, address, postal code (if any) and third-party payment information to make payment to you for sales of commodities on the Websites or Services, We will make payment to you through Stripe. Your use of Stripe for payment service shall comply with relevant service regulations of Stripe. Stripe will collect your personal data when providing payment services to you, please refer to Stripe privacy policy for details.
· Your name, phone number and delivery address in order to ship returned items to you. You may also consent to identification of your geo-location for shipping purposes, in which case we will request permission to access precise location information from your device.
· After sending a commodity to a purchaser, we collect the relevant shipping information to check the shipment status.
· Your email address in order to send you transaction information (including order information, transaction progress, etc.) on the commodities you sell on the Apps or Services.
· If you opt to fill in your waybill number by scanning a code, we will request access to the photo album on your device (or storage and access permission, if photos are stored in an external storage device) and camera permissions.
· If you violate our Terms and Conditions when selling commodities on our Websites or Services, we will deduct the agreed-upon amount of a default fine from your credit card through Paypal, Airwallex or Stripe. Your use of these payment services shall comply with the terms of use of Paypal, Airwallex or Stripe. Paypal. Airwallex or Stripe will collect Personal Data when providing payment services to you, so please refer to their privacy policies.
· When you indicate the selling price of goods, we will collect information regarding the goods to be sold and the selling price. We use this information to calculate the estimated income amount for your reference.
· We collect the following Personal Data when you purchase goods on TAIHEN TECHNOLOGY:
· Your consignee name, contact information and receiving address for delivery by express services and contacting you to receive the goods;
· Your bank card information and your payment information with service provider or third-party for you to make payment and complete risk control verification when you purchase goods;
· When you get a refund or compensation, we need to use platform system to record your TAIHEN TECHNOLOGY bank card information, third-party payment information, real name and transaction amount for the transfer of refund or compensation;
· Your use of the payment service of Stripe shall comply with relevant service regulations of it. Stripe will collect your personal data when providing payment service for you, please refer to its Privacy Policy for details.
· After sending a commodity to a purchaser, we collect the relevant shipping information to check the shipment status.
· Your email address in order to send you transaction information (including order information, transaction progress, etc.) on the commodities you sell on the Apps or Services.
· If you opt to fill in your waybill number by scanning a code, we will request access to the photo album on your device (or storage and access permission, if photos are stored in an external storage device) and camera permissions.
· When you indicate the selling price of goods, we will collect information regarding the goods to be sold and the selling price. We use this information to calculate the estimated income amount for your reference.
(E) Risk and security control
We collect the following information in order to protect the legitimate rights and interests of users, identify fraudulent accounts and optimize relevant services, prevent the illegal use of third-party platforms or software to conduct malicious operations, improve the security of the services provided for you by us and our affiliates and partners, and to protect the personal and property safety of you or other users or the public:
· Device information. We will, based on your specific operations during your use of the Websites or Services, receive and record information about the device and network you use (such as the device ID, operating system version, IP address, software and hardware information, and network status and WIFI information).
· Service log information. We collect and store information about your use of our Websites and Services in our service log, including data about your user ID, phone number, email address, browsing history, clicks / views, searches / queries, likes, transactions, after-sales, follows and posts, as well as behavior information such as IP address, and access dates and times.
We may also use your TAIHEN TECHNOLOGY account information, transaction information and information obtained by our affiliates and partners with your authorization or as otherwise shared by you under the law, so as to comprehensively identify your account and transaction risks, conduct identity verification, detect and prevent security incidents, and take necessary record, audit, analysis and disposal measures according to law.
(F) Marketing, promotion updates and other services
We may collect you contact information, such as email address and phone number, for sending you text message, telemarketing and email marketing purpose. And we may use your non-directly identifiable device identifiers, operating system information, and cookie information, to direct and measure the effectiveness of the advertising we offer.
We may collect your Data about how you engage with our Services, such as browsing, adding to your shopping cart, saving items, placing an order, and returns for market research, statistical analysis, and the display of personalized advertising based on your activity on our site and inferred interests.
We may collect your contact and identity information, such as name, user name, email address, and phone number, when you voluntarily enter into a competition market survey, event, or other marketing campaigns organized by us.
We may collect your name, user name, and email address when you publicly comment about the Websites or Services on our blogs or articles. Your name or user name will be displayed next to your comments should you choose to do so.
If you follow us or interact with us on any page on a third-party social media platform (such as Instagram, Facebook or Twitter), the information you provide will be governed by the third party’s privacy policy.
(G) Compliance with legal or other obligations
We may collect your identity information, such as ID number, for customs clearance purposes. We may also collect your transaction history and certain identity information to handle and resolve legal disputes, to comply with regulatory investigations should such arise, and to comply with lawful requests from a competent law enforcement agency or court.
(H) Other situations where Personal Data may be collected
Where permitted by law, we may obtain your Personal Data from other individuals, business entities, public channels or other third parties acting at your direction; our partners and service providers who work with us to provide our products and services and assist us in information security and fraud prevention; and from other lawful sources. Where required by law, we will explain such collection to you and obtain your consent.
We may also use other methods to collect other information about you, your device or your use of our Services, as permitted by law and with your consent where required.
To improve our Services, we may conduct research, statistical analysis and prediction using anonymized data. We will take technical measures and other necessary measures to process such data, so that the data cannot be re-identified to specific individuals, nor recovered. In accordance with applicable laws and regulations, such processed data may be used without separately notifying you or obtaining your consent.
III. How We Retain and Store Personal Data
We retain Personal Data, including any correspondence you have with us, for as long as is necessary for the purposes set out in this Policy, including retaining Personal Data in order to comply with our legal obligations, to resolve disputes, for information security purposes, and to enforce our legal rights and policies. After expiration of the relevant retention period, or after you cancel your account, we will delete Personal Data about you or anonymize such Data in accordance with the requirements of applicable laws.
If you cease using our Websites or Services by cancelling your account, we will stop collecting Personal Data from you and delete or anonymize the Personal Data we previously collected from you.
IV. How we Share and Disclose Personal Data
(I) Sharing
We do not share Personal Data to third parties except as specified below, or where you otherwise consent. We share Personal Data with third parties, including:
1. Affiliates. We share Personal Data within our group of companies, for use in accordance with this Policy.
2. Service providers. We engage service providers to provide services to support or improve our business. These include but not limiting to customer service, authentication service, analytics, evaluation, content delivery service providers, and delivery providers. These service providers are required to provide the same or equal protection of Personal Data as stated in this Policy and are prohibited from retaining, using, or disclosing Personal Data except as necessary to provide services to us.
3. Asset transfer. In the event of a merger, acquisition or bankruptcy liquidation, asset transfer and other related transaction, if a Personal Data transfer is involved, any new entity or organization receiving Personal Data will continue to be bound by this Policy through an agreement or other appropriate measures.
4. Advertising Partners. We may share with our Advertising Partners reports about trends and the performance of their advertisements displayed on our Websites or Services. For example, we may use aggregated data to help advertising partners understand the effectiveness, feedback and usage trends of our Services.
(II) Disclosure
We may disclose Personal Data without consent in the following cases: (i) to comply with a legal obligation or request, such as a court order, subpoena or other legal process; (ii) as part of a legal sale or corporate transaction, including a sale in bankruptcy; (iii) to enforce our terms; (iv) to address issues relating to security or fraud; or (v) to protect our rights or the rights of others.
V. Personal Data Related to Minors
Our Websites and Services are not directed to, and we do not knowingly collect Personal Data from individuals under the age of 13. If a parent or guardian becomes aware that a child under age 13 has provided us with Personal Data, the parent or guardian should contact us via [email protected] or through 【Do not sell my personal information】, directing us to remove the relevant Personal Data and unsubscribe the child.
VI. Your Rights in Personal Data
With regard to our processing of your Personal Data described in this Policy, you may have the following rights under certain circumstances:
Right to confirm and access: We inform you how we collect and process personal information through this Policy or in the form of a separate notice of the specific product or service. You have the right to confirm or reject such collection and processing via a check box or other methods. However, after you reject such collection and processing, some features that require your express consent may no longer be available. You can directly access Personal Data you have provided to us in the interface of our Websites or Services. You may also send an email to [email protected] to request a copy of any Personal Data that we hold about you.
Right to correct and delete: When Personal Data is changed, or when you find that Personal Data collected and processed by us is inaccurate or incomplete, you may ask us to make corrections or additions. You can directly correct or modify some Personal Data on the relevant App or Service function pages. When Personal Data collected by us has fulfilled the purpose of collection or is no longer required, or when you believe that our collection and processing of Personal Data violates the provisions of laws and regulations or this Policy, you have the right to ask us to delete the relevant Personal Data. You exercise these rights by contacting[email protected]
However, we may not grant your deletion request in some situations. For example, we may not delete transaction data when we are legally obligated to keep a record of that transaction to comply with the applicable law.
1、Close your account: You can close your account by (1) logging in to TAIHEN TECHNOLOGY and submitting an account cancellation application by contacting customer service (email: [email protected] ); or (2) clicking “Account - Account Details – Delete Account ”
After you close your account, we will stop providing you with products or Services, and delete Personal Data about you or anonymize it according to your request, except as otherwise provided by laws and regulations.
Notwithstanding the foregoing, we may reject your request to close your account if you are currently subject to outstanding obligations, such as outstanding orders and payments.
Right to withdraw consent: If we process Personal Data based on your consent, you have the right to withdraw that consent at any time by contacting us at [email protected]
You may also change your advertising preferences at any time by following the instructions in the Digital Advertising and Analytics section of this Policy. In this case, you have the right to object to the processing of data for direct marketing purposes by automated and non-automated means. At the same time, you have the right to object to the processing of data for marketing purposes, as well as to the processing of data for personal analysis purposes, insofar as such information is relevant for such marketing purposes. You may also object to the processing of data for analytical purposes only.
If you withdraw your consent, you may not be able to continue receiving the part and/or full benefit of TAIHEN TECHNOLOGY’s Websites and Services. The withdrawal of your consent or authorization will not affect the validity of our previous processing activities based on your consent.
Information Sharing Disclosure for California Residents：California requires business to disclose whether the following categories of personal information are “sold” (collected, transferred for “valuable consideration,” or transferred for an organization’s “business purpose” as those terms are defined under California law). Please note that we do not “sell” your personal information as defined under California law. In accordance with California law, if you are a California resident and have a reason to believe your personal information is “sold” by us, please send your opt-out request to [email protected] or through 【Do not sell or share my personal information】, where you can exercise your privacy rights.
VII. How to Contact Us
If you have any questions or concerns regarding any information in this Policy or our practices and policies related to Personal Data, please contact us at [email protected].
